Financial advisors' expectations are far from being met with respect to two-way communication with their dealer firms. In fact, advisors surveyed for this year's Dealers' Report Card said their firms have work to do regarding both how they disseminate important information to advisors and how willing they are to accept feedback from their advisors.These communication-related issues are evident in the ratings advisors gave their firms in two key categories: "firm's effectiveness in keeping advisors informed" and "firm's receptiveness to advisor feedback." In particular, there are notable differences between the performance ratings advisors bestowed on their firms and the importance ratings given to these categories. These so-called "satisfaction gaps" suggest that advisors' expectations are not being met.